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Terms of Service

Version of 10 November 2026

Keylo is a Telegram bot, a mini app and related services for fashion buyers: the bot collects boutique posts, publishes them to the buyer’s channels and searches for items on supplier websites. These Terms are an agreement between you and the owner of Keylo. By starting to use the bot (by pressing “Start”, “Connect” or paying for a subscription) you confirm that you have read and accept these Terms and the Privacy Policy.

1. Who we are

1.1. The Keylo service (the bot @keylo_ai_bot, the mini app app.keylobot.com and the website keylobot.com) is owned and operated by Richard Jucov, an individual, Republic of Moldova (“we”, “Keylo”).

1.2. Contact: Telegram @keylo_official, e-mail [email protected].

2. Who the service is for

2.1. Keylo is a business tool for buyers, shops and their staff. You must be over 18 to use it.

2.2. If you connect Keylo on behalf of a shop or a company, you confirm that you are authorised to accept these Terms on its behalf.

3. What Keylo does

3.1. Main features:

  • reads new posts in the boutique channels and groups you choose — through your Telegram account (read-only) or through posts you forward to the bot;
  • uses AI to recognise the brand, price, discount and sizes and builds a post in one format;
  • publishes posts to your channels (buyers’ channel, Shop) — automatically or by your button, with your markup;
  • searches for items on your request (by text or photo) on the supplier websites you connected and in the archive of boutique posts (AI Search);
  • shows statistics and sends reports.

3.2. Features, limits and prices depend on the plan and are listed on keylobot.com and in the Keylo app. We keep developing the service: features may be added, changed or removed. We announce material changes to paid features in the bot in advance.

3.3. Features marked “soon” or “in development” (for example, AI try-on on the client’s photo) are not part of a paid plan until they launch and are not a promise of a launch date.

4. Connection and your Telegram account

4.1. For the bot to read boutiques, you connect your Telegram account through the official Telegram API. A “Keylo” session appears under “Devices” in your Telegram. The bot only reads new posts in the boutiques you selected: it does not send messages on your behalf, does not join channels or groups and does not read private chats. You can revoke access at any time: Telegram → Settings → Devices → “Keylo” → “Terminate session”.

4.2. Instead of connecting your account you can forward posts to the bot manually (forwarding mode).

4.3. You are responsible for your Telegram account and for following the Telegram rules. Telegram may restrict accounts under its own rules. We reduce the load on your account (read-only, rate limits), but we are not responsible for Telegram’s decisions about your account.

4.4. Do not share login codes or your cloud password with anyone. A cloud password sent to the bot during connection is used only to log in and is deleted from the chat immediately.

5. Your content and responsibility for publications

5.1. Boutique posts, photos, texts and prices belong to their right holders. You are responsible for having the right to forward and publish this content in your channels and to sell these goods, and for keeping your arrangements with boutiques.

5.2. You are responsible for everything published in your channels, including prices, markups and item descriptions — also for posts published automatically under your auto-publishing settings.

5.3. Prices, discounts, sizes and availability are recognised by AI, and supplier website data may be incomplete or outdated. The bot can make mistakes. Check the price, size and availability with the boutique or on the website before selling. The bot sends doubtful posts for review to your Moderation channel, but the absence of a warning does not guarantee there is no mistake.

5.4. Your clients’ messages that you forward to AI Search and your clients’ data in your channels are your responsibility. Forward only what is needed for the search.

6. Not allowed

  • using Keylo for spam, fraud, selling counterfeits or goods prohibited by law;
  • violating Telegram rules or the rights of third parties;
  • trying to access other people’s data, bypass the service’s limits or interfere with its operation;
  • reselling access to Keylo or passing it to third parties without our consent.

In case of a violation we may suspend or terminate access to the service.

7. Free trial, payment and refunds

7.1. Free trial. A new buyer gets a free 7-day trial with the features of the Pro plan. No bank card is needed. The trial lets you test Keylo on your own boutiques before paying.

7.2. Subscription. A plan is paid as a monthly or yearly subscription (a year is 10 paid months). You pay in the Keylo mini app, section “💳 Plan”. Prices are in US dollars and already include taxes.

7.3. Card payments. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, issues receipts and calculates taxes, and handles payment and refund enquiries. Paddle’s buyer terms also apply to card payments. A subscription paid by card renews automatically at the end of each period at the plan price on the renewal date until you cancel it.

7.4. Cryptocurrency payments. Cryptocurrency payments (USDT, TON, BTC) are processed by Crypto Pay (@CryptoBot). The invoice is in US dollars, and each period is paid with a separate invoice.

7.5. Refunds. We refund your first subscription payment in full if you write to [email protected] within 14 days of paying. Card payments are refunded through Paddle to the same card. Cryptocurrency payments are refunded in the same coin to the wallet you specify, for the payment amount in US dollars. Renewal payments are not refunded. Your rights under the law of the country where you live (for example, the 14-day right of withdrawal in the EU and the UK) always apply.

7.6. Cancellation. You can turn off renewal at any time: in the Keylo mini app, section “💳 Plan” → “Manage subscription”, with the link in your Paddle receipt e-mail, or through support. Access remains until the end of the paid period; the next period is not charged.

7.7. End of subscription. If a subscription is not renewed, post processing and AI Search are paused. Your settings, boutiques and chats are kept, and work continues after payment.

7.8. Price changes. We may change plan prices. A new price applies from the next paid period. We announce a change in the bot at least 14 days in advance.

8. Availability

8.1. We aim for Keylo to work 24/7 but do not guarantee uninterrupted operation. The service depends on Telegram, the AI provider, supplier websites and hosting. Supplier websites may restrict access to their data at any time; some AI Search features (for example, sizes) may then work in a limited way.

8.2. We try to do planned maintenance at quiet times.

9. Limitation of liability

9.1. Keylo is provided “as is”. To the maximum extent permitted by law, we are not liable for lost profits, lost sales or clients, mistakes in prices and publications, blocking of accounts and channels by third parties, or indirect damages.

9.2. Our total liability to you under these Terms is limited to the amount you paid us in the 3 months before the event that gave rise to the claim.

9.3. Nothing in these Terms limits liability that cannot be limited by law.

10. Intellectual property

The bot, its code, texts, design, logo and the name Keylo belong to us. You get the right to use the service for the duration of your subscription or trial. The rights to your content and posts remain with you and the right holders.

11. Termination

11.1. You can stop using Keylo at any time: disconnect your Telegram account under “Devices” and ask us to delete your data (see the Privacy Policy).

11.2. We may discontinue the service with at least 30 days’ notice in the bot. In that case we refund the part of the payment for unused full months.

12. Changes to the Terms

We may update these Terms. We publish the new version on keylobot.com/terms and in the mini app and announce material changes in the bot. If you keep using Keylo after the new version takes effect, you accept it.

13. Law and disputes

13.1. These Terms are governed by the laws of the Republic of Moldova.

13.2. We first try to resolve disputes by negotiation: write to us, we reply within 10 business days. If we cannot agree, the dispute is heard by the court at the location of the owner of Keylo, unless mandatory law requires otherwise.

13.3. These Terms are written in Russian. This English text is a translation; if it differs from the Russian text, the Russian text prevails.