Refunds and cancellation

Version of 10 November 2026

A short summary of the free trial, payment, refunds and cancellation. The full text is in the Terms of Service, section 7.

Free trial

7 days free, with the features of the Pro plan. No card needed.

Payment

A monthly or yearly subscription. You pay in the Keylo mini app, section “💳 Plan”: by card through Paddle (Paddle.com is the Merchant of Record) or in cryptocurrency (USDT, TON, BTC) through Crypto Pay. Prices are in US dollars and include tax. A subscription paid by card renews automatically.

First payment refund — 14 days

We refund your first subscription payment in full if you write to us within 14 days of paying.

How to request a refund

Write to [email protected] and include your Telegram @username. If you paid in cryptocurrency, add your wallet address: we refund in the same coin, for the payment amount in US dollars.

When the money arrives

We process the refund within 2 business days of your e-mail. Card refunds usually arrive in 5–10 business days, depending on your bank. Cryptocurrency arrives as soon as it is sent.

Renewals

Renewal payments are not refunded. You can turn off renewal at any time.

How to cancel

In the Keylo mini app, section “💳 Plan” → “Manage subscription”, with the link in your Paddle receipt e-mail, or through support @keylo_official. Access remains until the end of the paid period; the next period is not charged.

Your statutory rights

Your rights under the law of the country where you live (for example, the 14-day right of withdrawal in the EU and the UK) always apply.